Terms of Service

Our data promise

We do not sell your customer data. Not to advertisers, not to partners, not ever. The guest list you build is yours — you can export it or delete it at any time, and if you ever leave, you take it with you.

Accounts & service

You're responsible for keeping your account credentials secure and for activity under your account. We provide the captive-portal software, the marketing tools, and, unless you use your own Wi-Fi hardware, a pre-configured access point on loan (see Hardware below). You're responsible for your own internet connection and for the lawful operation of Wi-Fi you offer to your guests.

Cancellation

Service is month-to-month. You can cancel anytime from the dashboard or by phone, and you won't be charged again after the current billing period ends. You can also pause your subscription — for example, for a seasonal closure — by contacting us.

Hardware

If we ship you an access point, there is no charge for it. It stays our property and is on loan to you for as long as you subscribe. Before we ship it, we ask for a card on file. We don't charge that card for the hardware. If you cancel, we send you a prepaid return label and you ship the hardware back within 30 days of cancelling. If it isn't returned within that time, or comes back damaged beyond normal wear, we will charge the card on file $150 to replace it.

If you use your own Wi-Fi hardware, we don't ship anything and no card is needed to start your free trial.

Refund terms

New accounts start with a 14-day free trial. If anything isn't right within the first 30 days of paid service, we will refund your first month. If we shipped you hardware, we provide a prepaid return label and you ship it back. No penalties, no runaround.

Paid Wi-Fi

If you sell Wi-Fi passes to your guests through Barista WiFi, payments go to your own Stripe account. Each pass carries a payments & Wi-Fi support fee to us, at the rate agreed with you when you set up Paid Wi-Fi, which Stripe takes from the payment for us; it covers payment handling and helping guests who can't connect. Stripe's own processing fees also apply and are charged to you by Stripe. If a guest pays but can't get online, we refund the pass in full automatically, and you or your staff can refund any pass from your dashboard. Whenever a pass is refunded, our fee is refunded too; Stripe does not return its own processing fee on refunds.

If a guest disputes a pass payment with their card company (a chargeback), nothing changes for the guest while the dispute is open. If you lose the dispute, our fee for that pass is returned to you, and the guest's pass ends if it is still running. Stripe's dispute fee is charged to your Stripe account.

Coworking memberships

For shops. If you offer coworking memberships through Barista WiFi, members pay through Barista WiFi's Stripe account on your behalf: your shop's name appears on their card statement and receipts, and your share of each payment is transferred to the Stripe account you connected. Stripe's card fee comes off each membership payment first. The rest is split between your shop and us at the rate agreed with you for your shop. Our share pays for the product, administration and support; it does not cover card fees, refunds or chargebacks. If a payment is refunded, or a member disputes it with their card company, the money goes back from both sides in proportion: your share of that payment is taken back from your Stripe balance and ours is returned with it, and we absorb Stripe's fees. If we win the dispute, your share is paid back to you. If you disconnect your Stripe account, running memberships end at the close of the period each member has paid for.

For members.A coworking membership is a subscription to the shop that renews automatically every month (or year) until you cancel. You can cancel any time from your member page at baristawifi.com; you keep access until the end of the period you have paid for and won't be charged again. If a renewal payment fails, access continues for 3 days while the card is retried. Your membership includes the shop's members-only Wi-Fi, member speeds and up to the number of devices shown when you join; anything else the shop offers members is provided by the shop. Wi-Fi depends on the shop's internet connection and opening hours. For billing questions or a refund, contact us at [email protected] or (888) 302-6831.

Acceptable use

You agree not to use the service — and not to allow your guests to use it — for anything unlawful, to send spam, to infringe others' rights, or to interfere with the network or other users. As a shop owner, you are responsible for offering Wi-Fi to your guests in compliance with applicable law, including obtaining any consent required before marketing to them. We may suspend or terminate service for serious or repeated violations, or where required by law.

SMS Terms

• Barista Wi-Fi sends one-time verification codes by text when a guest chooses to sign in to a cafe's Wi-Fi by phone.
• Message frequency: one message per sign-in request.
• Msg & data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or contact [email protected] or (888) 302-6831.
• Carriers are not liable for delayed or undelivered messages.

Liability limits

The service is provided “as is.” We work hard to keep it running, but we don't guarantee uninterrupted service, and we're not responsible for outages caused by your internet provider, your hardware, or events outside our reasonable control. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect, incidental, or consequential damages.

Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. We may update these terms from time to time; the “last updated” date above reflects the latest version, and continued use after a change means you accept it. Questions? Email [email protected].